Briggs & Stratton 40243 10,000 Watt EmPower Natural Gas/Liquid Propane Powered Air Cooled Home Standby Generator (CARB Compliant)

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Price: $2,399.00    

Product Feature

• Generators have an automotive-style exhaust system and acoustic foam dampeners to ensure 50-percent quieter operation than most portable generators
• Air-cooled standby generator has advanced electronics to detect a power outage and automatically start the generator whether you are home or away
• 507Cc vanguard v-twin engine with a permanent connection to natural gas or propane gives performance requiring no messy gasoline storage and refueling
• Contemporary, space-saving design features steel enclosure features automotive paint for maximum durability and all-weather protection; CARB compliant
• Measures 31.6-inches in length by 30.6-inches in width by 34-inches in height; 3 year warranty

Product Description

40243A Features: -Computer - friendly power advanced alternator technology provides safe and stable power for computers and other sensitive electronics.-For a continuous fuel supply a permanent connection to natural gas propane delivers uninterrupted performance with no messy gasoline storage and refueling.-Contemporary, space saving design for location flexibility and an attractive, subtle yard presence.-Use with Briggs & Stratton Intelligen transfer switches for managing up to two 3 ton central air units (load dependent) while providing access to your homes entire panel..-Fully automatic advanced electronics will detect a utility power outage and automatically start the generator whether you are home or away.-Operation: fully automatic.-Amps LP / NG: 83.4 / 41.6 (LP), 75 / 37.5 (NG).-Alternator type: automatic voltage regulator.-Full pressure lubrication.-Fuel type: propane (LP vapor), natural gas.-Weekly exerciser.-Sound attenuation: lo tone muffler.-Overcrank protection.-Hour meter.-Battery sold separately.-Transfer switch sold separately.-Dimensions (LxWxH): 30.5'' x 22.5'' x 32.5''.-Weight (generator only): 300 lbs. Construction: -For quiet operation this generator has engineered air passages, an automotive style exhaust system and acoustic foam dampeners ensure quiet operation. Specifications: -Running watts LP / NG: 10,000 W / 9,000 W.-Starting watts LP / NG: 12,500 W / 11,750 W.-Engine: 570cc vanguard.-Voltage: 120 / 240V AC, single phase, 1.0 pf.-Fuel consumption at half load: 0.94 gal / hr (LP) 85,500 BTU / hr (NG).-Sound rating (under normal load): 71 dBA. Warranty: -Change warranty to Best comprehensive parts and labor warranty coverage, three years limited.

Briggs & Stratton 40243 10,000 Watt EmPower Natural Gas/Liquid Propane Powered Air Cooled Home Standby Generator (CARB Compliant) Review

I had this generator installed for my home shortly after I was hit by Irene last year, knowing that a long-term power outage will likely happen again. Finished with installation around December, when I set up the weekly diagnostics, put in brand new oil, all set to go.

Just a few days before Hurricane Sandy hit, I ran an automatic test just to make sure that my generator would be good to go before the storm hits. After disconnecting the house power, the engine would fire up as normal.. but then would shut itself down after 10 seconds of running. It would wait a few seconds, and do this again.

After five or six times of doing this, it came up with a Fault code FC_04. This basically means "Engine failed to start." Great. So now I go through all of the basic troubleshooting: complete shut off and test again (no luck), check oil levels (levels are good, oil is still clean), check air cleaner (still clean), etc. Still no go.

Of course, Hurricane Sandy came in like a beast, and knocked out my house power, and my B&S generator is not working. After being out of power for a few days, I was eventually able to get an official Briggs and Stratton installer in my area to come and take a look. After at least an hour on the phone with B&S tech support, and tearing apart the entire unit, they eventually discovered that the Stator and rotor went bad. Please note, this is a major component in the generator that basically helps in translating the motor movement to electricity. Because it was not providing power, the generator would automatically shut down.

In short, I have a lemon in my hands. Even though the replacement parts and labor are under warranty, this is like performing open heart surgery on a product that is less than a year old.

What bothered me the most was when I called Briggs and Stratton customer support myself, asking to see if there were any other routes that I could take, like get another unit to replace my complete dud. The person that I got on the phone was completely apathetic to my situation, and just repeated something off a script saying that I had no other options.

I would not consider myself a wealthy person, but I made a conscious decision to research and invest in a solution that theoretically should have helped me in a power outage scenario. Considering that I spent so much money to have this backup equipment installed for situations exactly like the past week, only to have the equipment fail on me, on top of the lack of consideration from customer support, really left a bad taste in my mouth. I have no other kind words for this company.

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