Briggs & Stratton 40396 20000-Watt Home Standby Generator System with Dual 200 Amp/Split 400 Amp Automatic Transfer Switch

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Price: $5,799.00    

Product Feature

• Manages power to all of your appliances, managed whole house power system powers your household appliances plus up to 2 air conditioners
• Quick response, automatically powers your home in seconds after sensing a power outage
• Flexible placement, tested against tough nfpa standards, unit can be placed as close as 18" from home, providing more placement options in your yard
• Transfer switch included, flexible, indoor or outdoor, weather-resistant transfer switch placement make it convenient to install
• Four year limited warranty consisting of parts and labor for all 4 years, we stand behind our warranty and make it easy for our customers

Product Description

Protect your home and family from power outages with briggs and stratton 20kw standby generator systems. perfect for large-sized homes, briggs and stratton provides reliable power and flexible options to meet your home's essential power needs. managed whole house power system powers your household appliances plus up to two air conditioners. automatically powers your home in seconds after sensing a power outage. our standby generators are powered by commercial-grade vanguard engines that are design-engineered to dependably take on the most demanding jobs. tested against tough national fire protection agency standards, our 20kw standby generators can be placed as close as 18" (where code allows) from the home providing more placement options in your yard, perfect for tight lot lines. rust-resistant, galvan neal steel enclosures are made from the same materials and paint process used in the automotive industry, resulting in years of protection against chips/abrasions. we stand behind our .

Briggs & Stratton 40396 20000-Watt Home Standby Generator System with Dual 200 Amp/Split 400 Amp Automatic Transfer Switch Review

After considerable research on which Whole House Generator to purchase, I decided on the B&S 40396 system. As this was a complete package with Transfer Switch. It was exactly what I needed as my Utility Power is a 400 amp service, split between two 200 amp incoming lines to two 200 amp Electric Panels. So the installation of this system was "just what the doctor ordered." Having been an amazon.com customer for many years, I felt very confident in ordering the system from amazon.com, as they have stood by several problems I have had over the years, and needless to say this was a large purchase.
Shipping was very fast! The generator actually arrived in less than a week. But when I unpacked the shrink wrapped box, there was no Transfer Switch enclosed. I had to wait until the next day to open up the actual generator, as I thought the Transfer Switch may have been packed inside. Well it was not there either. I found the amazon.com customer service phone number, after a google search and called. After explaining to the agent that the Transfer Switch was not shipped as it should have been could she check if it was shipped in a different shipment. After being on hold for several minutes, she came back on the line and said this was a large system order and I would need to talk with the large equipment department. And they are closed, as they are only open M-F 8a-6p PT. So I would need to call back during those hours and I would have to go through the same thing all over again, i.e. calling customer service, explaining the problem, missing Transfer Switch and then be connected to the Large Equipment Department, hopefully with no further delay.
I called the next morning, got through to the Large Equipment Department, and the agent said, "I didn't know this generator came with a Transfer Switch." I told him to read the description for the product, IT COMES WITH A TRANSFER SWITCH. WHY DO YOU THINK I ORDERED THIS GENERATOR SYSTEM? He said he would need to check with Briggs and Stratton, I could either wait on the line or he could call me back. I said, how about call me back, as I had been on the phone too long as it was. In about 45 minutes, he called back. Said he didn't have any luck talking to anyone in Sales at B&S, but did find someone that confirmed that this system does in fact come with a Transfer Switch. As he could find no inventory through amazon.com he suggested that the fastest way for me to get the Transfer Switch I was due would be to order it from a different vendor. He was able to give me a vendor that had the Transfer Switch in stock and he could put through a credit to my account for the cost of the Transfer Switch, $1800. What choice did I have? I wanted to get the Transfer Switch as quickly as possible and the generator had arrived with no damage. I needed to schedule the electrician for the installation, etc. Good thing I had not made a firm commitment with him!
I went to the new vender website and had to create an account, as I had never heard of this vendor. I created an account and ordered the "new" Transfer Switch. I have not received a shipment email yet, but I hope to have the Transfer Switch delivered by the end of the week. This will mean that it will have been 8 days since the delivery of the generator. And yes, I did check. The correct model generator was delivered.
In the future, I would hope amazon.com would do a better job of shipment quality control for these large equipment orders.
As far as the generator goes, the build quality is good. A few loose wiring holddowns, could have come loose during shipment, but certainly easily fixed during the installation phase. I am looking forward to having the piece of mind of having a fully automatic generator and not having to get out of bed in the middle of the night to get out my gas portable generator, plug it in and fire it up. Just waiting for that day to come!!!

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